Copy of Shipping Info
Our goal is to offer you the best shipping options, no matter where you live. Every day, we deliver to hundreds of customers across the world, ensuring that we provide the very highest levels of responsiveness to you at all times.
The time frame for order delivery is divided into two parts:
- Processing time: Order verification, tailoring, quality check and packaging. All orders are sent to the manufacturer for dispatch within 24 hours after the order is placed. The manufacturer and China Post process the orders, which takes an additional 2–4 days.
- Shipping time: This refers to the time it takes for items to be shipped from our warehouse to the destination. International delivery usually takes about 15–45 business days. US orders are shipped by e-packet, which is a US Postal Service product. After processing and leaving the warehouse, items usually take between 14 and 30 days to arrive at their destination but can take longer from time to time.
Also note, we may ship orders with multiple items separately to ensure you get your products as soon as possible. We do this as we often ship from various suppliers and warehouses.
- Due to VERY high demand shipping takes 10-60 working days, most orders arrive in 2 weeks, however;
- Sometimes your items can get lost/damaged on their journey to you. If this occurs, we will send you a replacement free of charge. Just contact our support.
Refunds are not given for free items. However, replacements or credit can be given for items lost while shipping.
Tracking your order:
To track your order, please enter your tracking number after clicking the following link -> Track Your Order
Please note that your tracking number is the one we send automatically when we ship your order (it can take up to 7 days). It usually is 13 characters long and starts and ends with a letter.
Please note that you must not enter your order number, or it will appear as an error automatically.
If you cannot find your tracking number please get in touch at Info@luxfitt.com